Last Updated: September 28, 2026

Welcome to China Visa Net (“China Visa Net,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of the China Visa Net website, including chinavisanet.com, and your purchase or use of our China visa application assistance and related services.

By accessing our website, submitting an order, making a payment, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About China Visa Net

China Visa Net is a private visa service company that provides assistance with China visa applications and related administrative services.

China Visa Net is not a government agency, embassy, consulate, or official representative of the Government of the People’s Republic of China.

We are an independent private service provider.

Our services may include assistance with application forms, document preparation, document review, application submission, passport handling, shipping coordination, customer support, and related administrative services.

The exact services included in an order are determined by the service or product purchased by the customer.

2. Visa Decisions Are Made by Government Authorities

China Visa Net does not issue, approve, deny, or determine the eligibility for a Chinese visa.

The final decision regarding a visa application is made by the applicable Chinese embassy, consulate, visa authority, or other government authority.

We cannot guarantee:

Visa approval
A particular visa type
A particular visa validity period
A particular number of entries
A particular length of stay
A particular processing time
Issuance of a visa by a specific date

Any processing time displayed on our website is an estimate unless expressly stated otherwise in writing.

3. Eligibility to Use Our Services

You must provide accurate and truthful information when using our services.

By submitting an order, you represent that:

The information you provide is accurate and complete;
You have authority to provide the information and documents submitted;
You will not knowingly provide false, misleading, or fraudulent information;
You will promptly provide additional information or documents when reasonably requested;
You will comply with applicable laws and government requirements.

If you are submitting an application on behalf of another person, you represent that you are authorized to provide information and request services on that person’s behalf.

4. Our Services

Depending on the service selected, China Visa Net may provide some or all of the following:

China visa application assistance
Application form assistance
Document review
Document preparation guidance
Passport handling
Application submission services
Passport pickup services
Shipping coordination
Application status communication
Customer support
Consultation regarding the administrative application process
Expedited processing assistance where available
Other services specifically described on the applicable service page

Services vary by product.

Customers should carefully review the description, pricing, included services, and requirements of the specific product before placing an order.

5. Customer Responsibilities

Customers are responsible for providing accurate, complete, and timely information and documents.

Customers must carefully review information submitted on their behalf and notify China Visa Net promptly of any errors or omissions.

China Visa Net is not responsible for delays or problems caused by:

Incorrect information provided by the customer;
Incomplete information;
Incorrect passport information;
Missing documents;
Unacceptable photographs;
Incorrect or expired documents;
Failure to respond to requests;
Failure to provide documents on time;
Failure to follow government requirements;
False or misleading information provided by the customer.

Customers remain responsible for the accuracy of information submitted in connection with their visa application.

6. Application Preparation and Review

When China Visa Net assists with an application, we may help organize, prepare, review, or submit information based on information provided by the customer.

Our assistance does not replace the customer’s responsibility to verify that all information is accurate and complete.

Where required, the customer may be asked to review and confirm application information before submission.

China Visa Net may request additional information or documents when reasonably necessary to process an order.

7. Government Requirements

Visa requirements may change without advance notice.

Chinese embassies, consulates, and other government authorities may request additional documents, information, interviews, photographs, fingerprints, explanations, or other procedures.

China Visa Net does not control government requirements or decisions.

If a government authority changes its requirements after an order has been placed, the customer may be required to provide additional information or documents.

Additional work or services may be subject to additional charges where applicable.

8. Processing Times

Any processing time shown on our website is an estimate unless expressly guaranteed in writing.

Processing times may be affected by:

Government holidays;
Embassy or consulate closures;
Application volume;
Additional government review;
Requests for additional documents;
Security or administrative review;
Changes in government procedures;
Technical problems;
Shipping delays;
Incorrect or incomplete customer information.

China Visa Net cannot control the processing decisions or processing times of government authorities.

Customers should allow sufficient time before their intended travel date.

9. Expedited Services

Certain services may offer expedited processing.

Expedited service means that China Visa Net will request or provide expedited handling where such service is available.

Expedited service does not guarantee:

Visa approval;
Visa issuance;
A specific visa validity period;
A specific government processing time;
A specific travel date.

If the applicable embassy, consulate, or government authority does not accept or provide expedited processing for a particular application, China Visa Net will determine the appropriate handling or refund of the applicable expedited service fee in accordance with our Refund Policy and the applicable order terms.

10. Government and Consular Fees

Government visa or consular fees are separate from China Visa Net service fees unless expressly stated that the government fee is included in the purchased service.

Government fees are established by the applicable government authority and may change.

China Visa Net does not control government fees or government refund policies.

Where a government fee has already been paid or submitted, it may be non-refundable.

11. Service Fees

The price of each service is displayed on the applicable product or checkout page.

Unless otherwise stated, customers are responsible for all applicable fees associated with the selected service.

Additional fees may apply for services not included in the original order, including certain expedited services, additional document processing, additional shipping, or other requested services.

Any additional fee should be disclosed to the customer before the additional service is performed whenever reasonably practicable.

12. Payment

Payment must be completed using an accepted payment method before services are provided unless otherwise agreed in writing.

By submitting payment, you authorize China Visa Net or its payment processor to charge the payment method for the applicable order amount.

Payments may be processed through third-party payment providers.

China Visa Net generally does not store complete credit card numbers on its own systems.

Customers are responsible for providing accurate billing information.

13. Refunds

Refund eligibility is governed by the China Visa Net Refund Policy and the terms displayed on the applicable product page at the time of purchase.

Certain services may include a Full Refund Guarantee, subject to the specific conditions of that service.

Government fees, shipping charges, third-party fees, and services already performed may not be refundable unless otherwise stated.

A visa denial does not automatically qualify for a refund.

For complete information, please review our Refund Policy.

14. Cancellation

Customers may request cancellation by contacting China Visa Net as soon as possible.

Cancellation before processing begins may qualify for a refund of eligible fees.

Once processing has begun, the customer may not be eligible for a full refund.

The amount of any refund will depend on the services already performed and costs already incurred.

15. Shipping and Passport Delivery

China Visa Net may use third-party carriers such as FedEx, UPS, USPS, or other shipping providers.

Once a package has been transferred to a shipping carrier, delivery is subject to the carrier’s policies, schedules, and operational conditions.

China Visa Net is not responsible for delays caused solely by a third-party shipping carrier.

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply.

Customers should retain tracking information provided by China Visa Net or the applicable carrier.

16. Passports and Original Documents

Customers may be required to send passports or original documents to China Visa Net for services that require physical submission.

Customers are responsible for ensuring that the passport or document provided is valid and belongs to the applicant.

China Visa Net will use reasonable care in handling customer documents.

Customers should not send original documents that are not required for the selected service.

17. Lost, Damaged, or Delayed Documents

If a passport or document is lost or damaged while in the possession of a third-party shipping carrier, the matter may be subject to the carrier’s investigation and claims procedures.

China Visa Net will reasonably assist customers in communicating with the carrier when appropriate.

Any reimbursement or compensation may be subject to the carrier’s applicable policies and limits.

18. Customer Communications

We may communicate with customers through:

Email
Telephone
SMS/text messages
Website chat
Other communication methods provided by the customer

Customers are responsible for monitoring the contact information provided with their order.

Failure to respond to a reasonable request for information may delay processing.

Transactional communications relating to an order may continue even if a customer has opted out of marketing communications.

19. SMS Communications

If you provide a telephone number and consent to receive SMS communications, China Visa Net may send messages related to your order, application status, document requests, shipping, or customer service.

Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier and plan.

You may opt out of non-essential SMS communications by following the instructions provided in the message or contacting us.

Opting out of certain communications may affect our ability to provide timely service-related updates.

20. Website Use

You agree not to use our website to:

Violate applicable laws;
Submit fraudulent information;
Impersonate another person;
Attempt unauthorized access;
Interfere with website operations;
Introduce malware or malicious code;
Scrape or copy website content for unauthorized commercial use;
Abuse our communication systems;
Engage in activities that could damage the website or our business.

We reserve the right to suspend or restrict access to our website when reasonably necessary to protect our systems, customers, or business.

21. Intellectual Property

The content on chinavisanet.com, including but not limited to:

Text
Logos
Graphics
Images
Website design
Software
Articles
Marketing materials
Service descriptions

may be owned by or licensed to China Visa Net and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

22. Third-Party Services

Our website and services may use third-party providers for:

Payment processing
Shipping
Website hosting
Customer relationship management
Email
SMS
Live chat
Analytics
Advertising
Website security
Fraud prevention

Third-party services may have their own terms and privacy policies.

China Visa Net is not responsible for the independent acts, policies, availability, or performance of third-party providers except where required by applicable law.

23. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy for additional information regarding the handling of personal information.

24. No Legal or Immigration Advice

China Visa Net provides administrative assistance and customer support related to China visa applications.

Unless expressly stated otherwise, our services do not constitute legal advice, immigration legal representation, or professional legal services.

If you require legal advice concerning immigration status, eligibility, nationality, criminal matters, immigration consequences, or other legal issues, you should consult a qualified attorney or other appropriate professional.

25. No Guarantee of Visa Approval

Purchasing services from China Visa Net does not guarantee that a visa will be approved or issued.

The applicable government authority may:

Approve an application;
Deny an application;
Request additional information;
Request additional documents;
Require an interview or other procedure;
Change the visa type or validity;
Delay processing;
Take other administrative action.

China Visa Net has no authority to override a government decision.

26. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that:

The website will always be available;
The website will be error-free;
All information will always be current;
Government requirements will remain unchanged;
A visa application will be approved;
A government authority will process an application within a particular period.

Nothing in these Terms excludes any warranty or right that cannot legally be excluded under applicable law.

27. Limitation of Liability

To the maximum extent permitted by applicable law, China Visa Net will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to the use of our website or services, including delays, missed travel, lost profits, or other consequential losses, except where such limitation is prohibited by law.

To the extent permitted by applicable law, our total liability arising from a particular service or transaction will not exceed the amount actually paid to China Visa Net for that service.

This limitation does not apply to liability that cannot legally be limited or excluded.

28. Events Beyond Our Control

China Visa Net will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Government closures;
Government policy changes;
Embassy or consulate delays;
Natural disasters;
Severe weather;
Transportation disruptions;
Shipping carrier disruptions;
Internet or telecommunications failures;
Cybersecurity incidents;
Labor disputes;
Public emergencies;
Government actions;
Other force majeure events.

We will make reasonable efforts to assist customers when such events occur.

29. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless China Visa Net and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms;
False or misleading information provided by you;
Your misuse of our website or services;
Your violation of applicable law;
Your unauthorized use of another person’s information or documents.

This provision does not apply to the extent caused by our own unlawful conduct or other circumstances for which indemnification cannot legally be required.

30. Disputes and Governing Law

These Terms shall be governed by the laws applicable in the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from or relating to these Terms or our services shall be handled in accordance with applicable law.

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived under applicable law.

31. Changes to These Terms

China Visa Net may update these Terms from time to time.

When changes are made, we will update the “Last Updated” date at the beginning of this document.

Your continued use of the website or services after the updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

For transactions already completed, the Terms applicable at the time of purchase generally govern that transaction unless otherwise required by law.

32. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33. Entire Agreement

These Terms, together with the applicable Privacy Policy, Refund Policy, product description, and other applicable written agreements, constitute the agreement between you and China Visa Net regarding your use of our website and services, except where a separate written agreement applies.

34. Contact Information

If you have questions about these Terms or our services, please contact us:

China Visa Net

Website: https://chinavisanet.com

Email: service@chinavisanet.com

Support: 202 202 8218